How can we help?

Getting started How do I get started with RunnerOn?

Install RunnerOn from your app store and sign up with Kakao or email. You can use the same account on the web (runneron.com) to view your records, crews, and race info.

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Tracking & watch How do I connect my smartwatch?

In the app go to Settings → Watch & device sync, pick your brand, and sign in with that account. Garmin, Suunto, COROS, and Amazfit sync automatically after a single authorization; Galaxy Watch has a dedicated watch app so you can run with the watch alone. Apple Watch is coming soon.

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Notifications I'm not getting notifications.

Check that RunnerOn notifications are enabled in your phone's settings and inside the app. Battery-saver modes can also block notifications. If you reinstalled the app, sign in once to reconnect notifications.

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Crew & community How do I create a crew?

Tap the 'Crew' tab at the bottom of the app, then the + button in the top right. Enter a crew name, region, usual running times, and target distance — anyone can be a crew leader.

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Points & rewards How do I earn points?

Points accumulate automatically from distance, running streaks, and completing challenges. There's nothing to apply for — just run.

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Account & other I forgot my password.

Use 'Forgot password' on the login screen to reset it via your sign-up email. If you signed up with Kakao, just keep using Kakao login.

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Getting started Can I track runs on the web?

Runs are tracked (via GPS) in the app. The web is for viewing and analyzing your records and finding crews, races, and courses. That said, the web's Voice Guided Run works with no install.

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Tracking & watch I connected my watch but runs aren't showing up.

It can take a while right after connecting. For Garmin, turn on the 'Historical data' toggle on the consent screen to pull in past runs. Reconnecting repeatedly after a successful link can actually cause records to be missed — connect once and wait. If it still doesn't work, send us a 1:1 inquiry with your watch model and the time you connected.

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Notifications Can I change or turn off the voice guidance?

In the app's run settings you can turn voice guidance on or off and adjust how often it speaks (by distance or time). The web's Voice Guided Run uses your browser's voice, and the guidance style changes with the program you pick.

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Crew & community How do I join a crew?

Open a crew from the list in the app or on the web and tap join. Some crews require the leader's approval. To join from the web you need at least one run on record.

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Points & rewards Where can I use my points?

Check and use your points and perks in the app's rewards section. Partner rewards will expand over time.

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Account & other I want to change my nickname or profile photo.

You can change either at any time from your profile in the app or on the web. Changes apply across crews, feeds, and rankings.

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Getting started What can I use without signing up?

Running calculators, marathon schedules, running courses, running weather, and the runner tier ladder are all available without logging in. Saving records, crews, and challenges require an account.

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Tracking & watch Can I track runs without a watch?

Yes. Your phone's GPS records outdoor runs, and indoor (treadmill) runs are recorded too. A watch mainly helps with more accurate heart-rate and cadence data.

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Notifications Can I choose which notifications I receive?

Yes. In the app settings you can toggle crew, challenge, and announcement notifications separately. Browser notifications on the web can be subscribed to or turned off independently.

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Crew & community How do I post a run to my crew feed?

After a run, open the record and choose share / post to feed to publish it with photos. If you belong to a crew, it also appears in that crew's feed.

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Points & rewards How do I join a challenge?

Join an active challenge from the app's Challenge tab, or create your own personal, friend, or crew challenge. You can also track progress under 'My Challenges' on the web.

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Account & other How do I delete my account?

Go to account settings in the app or your web profile. Deleting your account removes your run records and points permanently, so please decide carefully.

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Tracking & watch A run shows in the app but not on the web.

The web reads your app records, so there can be a few minutes of sync delay. If it still doesn't appear after a refresh, send a 1:1 inquiry with the run's date and time.

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Crew & community How many members can a crew have?

Up to 50 members per crew for now. We plan to raise this later.

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Account & other Can I view or download my personal data?

Yes — 'My Data' on the web (/Account/MyData) lets you view the personal data we hold and download it as JSON or CSV.

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Tracking & watch My distance or pace looks wrong.

GPS can drift around tall buildings, tunnels, and indoors. Starting once you have a signal in an open area improves accuracy. Treadmill runs are calculated from the device and your steps rather than GPS, so some difference is expected.

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Crew & community I want to find someone to run with.

Use Open Runs on the web to post or join a public run, or Find a Run Mate to find runners who match your pace and area.

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Account & other I found an inappropriate post or a suspicious record.

Use the report button on the post or record and Runninggu Police will look into it. Records created by unfair means are excluded from rankings after review.

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Account & other How soon will I get a reply?

We usually reply to 1:1 inquiries within one business day. You'll be notified by email or KakaoTalk, and you can also check 'My Inquiries' on the web. For anything urgent, our KakaoTalk channel is fastest.

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